Temporary Assistance/Case Management Manual

0203.120.05 Reasons for Delay in Disposition of Applications

IM-75 May 5, 2019

When a TA application becomes delinquent; record the appropriate reason for the delay in the system. Choose from the following reasons:

  1. Agency Delay: Due to an agency delay.
  2. Medical Delay: Due to delays in receiving medical information from doctors, hospitals, etc. or a delay beyond the agency’s control in scheduling a doctor’s appointment for the claimant. Also when MRT request additional medical information.
  3. Client Delay: Due to a delay that is STRICTLY the fault of the claimant. The application cannot be considered client delay on the basis of the applicant failure to supply requested information unless prior notification was given to the applicant in writing.
  4. Hearing or Court Decision Delay: When an administrative hearing or court decision orders that an application be registered back to the original date of application.