Temporary Assistance/Case Management

0240.010.20 Unable to Locate

IM-#40 May 01, 2015IM-#96 November 6, 2013IM-#19 February 20, 2013

There are times when the address FAMIS sends to the drug testing vendor, or the Department of Mental Health (DMH) is not a good address.

When mail is returned by the United States Postal Service with a forwarding address:

  • Enter the new address provided by the United States Postal Service in FAMIS and record a comment on the Eligibility Unit Member Role (EUMEMROL or FM3Z) screen. Provide the new address to the drug testing vendor, or DMH as appropriate following instructions below.

When notified by the drug testing vendor, or DMH that mail to the participant has been returned unable to locate, check the Supercase Member Clearance (SCMBR/FM0E) and the Person Detail (PRSNDTL/FM0I) screens to ensure that the address in FAMIS is correct.

  • If the drug testing vendor is unable to locate a participant, the message ‘UNABLE TO LOCATE’ displays in pink on the TA Drug Testing Detail (FMNC) screen.
    • ES and ES supervisors (ESS) receive a FAMIS Reminder that displays “unable to locate”. The reminder remains on the Alert/Reminder (ALREMIND/FM7M) until a new address is entered or the current address is verified.
    • After updating or confirming an address, go to Select TA Drug Testing Referral (SELDTREF/FMN2) screen and press F20 to re-refer to the drug testing vendor.
    • If new or correct address information is not located in the file, send the participant a Request for Contact (FA-331) form. If the form is returned unable to locate, initiate case closing.

See the FAMIS User Guide: TA Drug Testing Re-Referral Process for more information on how to re-refer the new address to the drug testing vendor.

  • If Department of Mental Health (DMH) is unable to locate a participant, an email will be sent to the residence county FSD office email address.
    • If new address information is in the file or the current address is verified, reply to DMH email and provide the new or correct address.
    • If new or correct address information is not located in the file, send the participant a Request for Contact (FA-331) form. If the form is returned unable to locate, initiate case closing.