Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: RETURNED MAIL FOR ALL INCOME MAINTENANCE (IM) PROGRAMS
MANUAL REVISION #
Manual revisions have been made to the MO HealthNet for the Aged, Blind, and Disabled (MHABD), Family MO HealthNet (MAGI), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance (TA) policy manuals regarding returned mail. There has been no change to Child Care (CC) policy regarding returned mail.
United States Postal Service (USPS) stickers are placed on mail that is undeliverable. This information shows a forwarding Missouri address, a forwarding out of state address, or no forwarding address (unable to locate). Returned mail may be handled differently depending on the program and the information provided on the sticker.
To ensure consistency across all IM programs, the manual sections shown above have been created or revised. The following information summarizes changes made for each program.
Note: No adverse actions will be taken on any MO HealthNet cases during the COVID-19 Public Health Emergency.
MHABD: A new manual section has been added to the MHABD policy manual which addresses returned mail received by the Family Support Division (FSD).
MAGI: The manual section below has been updated regarding returned mail received by FSD.
SNAP: Due to Simplified Reporting, no action can be taken when returned mail is received by FSD. The manual sections below have been updated.
TA: The returned mail procedures outlined in this memorandum will change processes for TA cases. The TA manual outlines specific procedures for returned mail in relation to the Missouri Work Assistance (MWA) program and TA Drug Testing policy. The manual sections below related to returned mail and unable to locate have been updated to reflect changes in procedure when returned mail is received by FSD.
- TA Drug Testing Returned Mail Policy
- MWA Returned Mail Policy
CC: Due to Simplified Reporting, no adverse action can be taken when returned mail is received by FSD.
- Review this memorandum with appropriate staff.