If mail is returned and the Temporary Assistance (TA) participant continues to live at that address:
- Send the returned mail to the electronic file room
- Enter case notes regarding the reason for the returned mail
For MWA Contracted Staff
If MWA contracted staff receive notification of returned mail prior to the agency:
- Send an electronic copy of the returned mail to FSD at DISTI@dss.mo.gov
- Enter case notes
- The MWA contractor will continue with necessary steps (i.e. conciliation, sending a 2nd call-in letter, sanction, etc.)