Temporary Assistance/Case Management Manual

0262.010.15 Returned Mail And Recipient Resides At That Address

IM-73 July 6, 2021

If mail is returned and the Temporary Assistance (TA) participant continues to live at that address:

  • Send the returned mail to the electronic file room; and
  • Enter case notes regarding the reason for the returned mail

For MWA Contracted Staff

If MWA contracted staff receive notification of returned mail prior to the agency:

  • Send an electronic copy of the returned mail to FSD at DISTI@dss.mo.gov;
  • Enter case notes;
  • The MWA contractor will continue with necessary steps (i.e. conciliation, sending a 2nd call-in letter, sanction, etc.)