M E M O R A N D U M

IM-85  07/16/03  STATE ON-LINE QUERY (SOLQ) SYSTEM


SUBJECT:
STATE ON-LINE QUERY (SOLQ) SYSTEM
DISCUSSION:
Effective July 17, 2003, the Division of Family Services will have immediate access to Social Security/Supplemental Security Income and Medicare Verification.  This is available through a State On-Line Query (SOLQ) with the Social Security Administration.

The main menu of the SVES-Wire Third Party Query (IIVE) has been changed to accommodate SOLQ.  To access SOLQ through the production system type IIVE, this will bring up the main menu.  There will be three options:

_ QUERY REQUEST BY DCN-DELAYED
_ QUERY REQUEST BY DCN-IMMEDIATE
_ QUERY RESPONSE BY DCN
Type X beside the desired function

Once the query request by DCN-Immediate has been stored the query response should appear in 10-15 seconds.

Forty quarters and prisoner information can only be obtained using query request by DCN-Delayed and query response by DCN.

To ensure confidentiality, access to SOLQ will be limited to individuals whose job classifications require access to this information.  Staff are reminded that unauthorized access and/or disclosure of this information will result in disciplinary action up to and including dismissal and penalties established by the Social Security Administration.
NECESSARY ACTION:
  • Begin using SOLQ July 17, 2003.
  • Remind staff of confidentiality and disclosure penalties.
  • Share this memorandum with appropriate staff as soon as possible.
GLS
Distribution #6
IM-84
[ 2003 Memorandums ]
IM-86