MEMORANDUM
2005 Memorandums
IM-114      09/28/05

SUBJECT:

ebtEDGE BLANK CARD NUMBER

DISCUSSION:

The purpose of this memorandum is to remind staff of the card delete process discussed in the EBT manual at 0150.032.10 Card Deleted.

When an EBT card has not been used for a year, a process begins to cancel the EBT card and remove the EBT account from ebtEDGE. At times, this process cancels and removes the card from ebtEDGE, but the account remains. If this happens the ebtEDGE CARD screen looks like this:

screen shot of ebtEDGE

If the card number is blank, but the account is active in ebtEDGE, you must go to the EBTU screen to reissue the card. On the EBTU screen:

Available benefits will appear when the new card is reissued.

NECESSARY ACTION:

NEY

IM-113  |   2005 Memorandums  |  IM-115