SUBJECT:
FAMILY MEDICAL ASSISTANCE FAMIS TRAINING PLAN
DISCUSSION:
The new FAMIS model, Family Medical Assistance (FAM), will be migrated to FAPC on November 6, 2006. The first pilot is scheduled to begin November 13, 2006, in Howell County. Training is being provided to all staff who works with Family Medical Assistance (FAM). This memorandum addresses:
- pre-implementation phase of training;
- implementation phase of training;
- post-implementation phase of training;
- local training experts; and
- the training schedule for supervisors.
Pre-implementation phase
The pre-implementation phase of Family Medical Assistance (FAM) training is provided through use of Sneak Previews available on the DSS Employee Intranet. It is imperative that staff complete the Sneak Previews on Family Medical Assistance (FAM) to prepare for the implementation phase of FAMIS Family Medical Assistance (FAM) training.
Implementation phase
The implementation phase of FAMIS Family Medical Assistance (FAM) training will be delivered via a combination of computer-based training on the Employee Intranet and the Employee Learning Center, and classroom training. Staff who works with Family Medical Assistance (FAM) will complete:
- Three online lessons designed to measure proficiency in the new FAMIS screens related to Family Medical Assistance (FAM). Trainees will participate in this phase of the training from their county offices. Completion of the three online lessons is expected to take eight hours.
- One day (seven hours) of classroom training. This training will be conducted in one of the major training centers (St. Louis, Jefferson City, Kansas City, or Springfield). The purpose of the classroom training is to provide staff with a structured hands-on opportunity to apply the information they learned in the online lessons. The classroom training will feature minimal lecture and extensive hands-on experience.
The purpose of the implementation phase is to provide staff with the knowledge and skills necessary to process Family Medical Assistance (FAM) applications and to complete maintenance on active Family Medical Assistance (FAM) cases in FAMIS. The training will focus on increasing the participant's knowledge of the FAMIS system, with an emphasis on Family Medical Assistance (FAM) screens. The assumption is that individuals participating in this training will already be knowledgeable of Family Medical Assistance (FAM) policies and will have already completed the Sneak Previews.
Post-Implementation phase
The post-implementation phase of FAMIS Family Medical Assistance (FAM) training will be delivered through use of computer-based training delivered via the Employee Intranet and the Employee Learning Center. Training issues that arise during implementation will determine course content.
Local Training Experts
Front-line supervisors from each county office will receive classroom training near the time of rollout for the first pilot county (Howell). This will allow “experts” to be available in each county office to handle activities relating to the integration of Family Medical Assistance (FAM) into FAMIS. Supervisors and managers who are trained will be able to assist staff when cases are transferred into the county that are already in FAMIS and eligibility specialists are not yet trained on the new FAMIS screens. In addition, front-line supervisors will coach new staff who has been trained on use of FAMIS to process Family Medical Assistance (FAM) cases during their basic training. Conversion of basic training from Family Healthcare Training to FAMIS Family Medical Assistance (FAM) training will be announced later.
Training Schedule for FAMIS Supervisor Training
It is imperative that front-line supervisors complete the Sneak Previews and three online courses prior to attending the classroom training. Information regarding the dates and locations of the supervisor training sessions is included in Appendix C of the FAMIS Implementation Training Plan. Click the link below to access the training plan online.
All front-line supervisors should register for one of the upcoming FAMIS Implementation Supervisor Training classes via the Employee Learning Center. The instructions for accessing these classes in the Employee Learning Center are given below.
NAME OF CLASS: FAMIS Implementation Supervisor Training
COURSE CODE: FS000048
INSTRUCTIONS FOR REGISTERING FOR TRAINING
- Access the Employee Learning Center via the desktop icon.
- On the homepage of the Employee Learning Center, click on “Upcoming Class Search” link.
- When the Class Search page appears, refine the class search as follows:
- Click on “Family Support Division”
- Type in the following words in the search field, FAMIS Implementation Supervisor Training.
- Click on the “Search All Words” link.
- Then, click on the “Go” button.
After following the above instructions, a listing of the FAMIS Implementation Supervisor Training classes should appear. To register in one of the classes, click on the “Select” button on the class in which you wish to register. If night-before lodging is needed in order to attend the training, please indicate that on the registration screens.
FAMIS Implementation Supervisor Training sessions are mandatory classes for all front-line supervisors. Other supervisors and managers are welcome to attend the class and may register to attend.
The schedule for classroom training for eligibility specialists will be announced later.
NECESSARY ACTION:
- Share this information with appropriate staff.
- Ensure that all front-line supervisors enroll in one of the FAMIS Supervisor Training sessions.
- Direct any questions regarding the supervisor training to: Dennis McCallister, FSD Training Coordinator, at 816-889-2722.