Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: UPDATED SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL SECTION, SNAP ELECTRONICALLY STOLEN BENEFITS (ESB) AND FORM IM-111
MANUAL REVISION #
1150.015.00
DISCUSSION:
SNAP Manual section 1150.015.00 SNAP ELECTRONICALLY STOLEN BENEFITS, Form IM-111, and online Form IM-111 were updated to remove language regarding law enforcement or police reports as these are not an eligibility requirement of ESB replacement.
If a participant submits documentation from a law enforcement agency, continue to scan the form to the electronic case file.
Reminders:
- ESB is activity that results in the participant’s benefits being stolen while the EBT card remained in the participant’s possession and the personal identification number (PIN) was secure with the participant.
- P-EBT benefits are not SNAP benefits and cannot be replaced.
- Specialized staff process IM-111s. Refer to FAMIS Resources for guides on where to send ESB Replacement Requests.
NECESSARY ACTION:
- Review this memorandum with appropriate staff,
KE/nw