Effective Date: 11/05/2025
For consistency throughout the state, FACES contact entry must, at a minimum, follow the guidelines and format described in this section. Exceptions to these requirements must have supervisory approval and will be limited to rare situations.
Case Contacts – contacts made during the course of service provision are entered into FACES as soon as possible, but no later than seven (7) calendar days after the contact occurs.
Ensure you describe information obtained during the contact when it is pertinent to the treatment process or when changes occur in the family system. Pertinent refers to information relevant to the topic being discussed or other matters that may affect the progress of the case. Also, be sure to include the family’s reaction and response to contact if applicable.
Contacts include, but are not limited to:
- Consultation with any external agencies or organizations
- Family Support Team meetings
- Court hearings (type of hearing, those present, and the outcome or order of the court
- Mail sent and received if it is pertinent (see Chapter 2.5 of this section for information on the Division’s email policy)
- Home visits (With the child, parent, foster parent, relative, etc.)
- Telephone calls (if pertinent)
- Quarterly Summaries (Required only for Family Centered Services cases).
For guidance related to supervisor case consults see the following policies:
CWM 3.2.6 Family Centered Services (FCS) Supervisor Consults and Responsibilities
CWM 4.10.4 Alternative Care (AC) Supervisor Consults and Observations