Section 5, Chapter 2 (Documentation), Overview

Effective Date:  5-1-19


This Chapter explains and provides guidelines for documenting case is work both in FACES and in other written avenues. It contains the following subsections:

Chapter 2 – Documentation

2.1 – Recording Guidelines – general

2.2 – Contact Entries

2.3 – Discussion with Division of Legal Services

2.4 – Policy Requirements Related to FACES Recording

2.5 – Recording and Documenting e-mail correspondence

2.6 – Documentation of Information Regarding Intimate Partner Violence

2.7 – Specifics on Documentation in Response to Investigations

2.8 – Specifics on Documentation in Case Management

2.9 – Specifics on Documentation in Resource Licensing

Definition, Purpose, Style

The family case record shall summarize all activities, including family strengths, efforts to address safety and risk issues, and a summary of the activities of any treatment agents and/or family support teams. The record must also include the family’s involvement in and reaction to services provided.

The guidelines listed below are intended to provide a basic structure for capturing relevant information. They are designed to serve as a general framework for all recording.  Emphasis is placed on being purposeful, specific, factual, and pertinent to the work being done with the family being served. Staff should always keep their efforts in documentation directed towards a product that is useful for the families served. The Children’s Service Worker and supervisor are free to modify certain components, when appropriate, in order to accommodate the needs of specific situations.

The Children’s Service Worker’s use of “I” (first person pronoun) is preferred when describing his/her activities. This conveys a sense of ownership and accountability.  Avoid using third person descriptors, such as “worker” for this purpose.