Section 5, Chapter 4 (Case Record Transfer Procedures), Subsection 5 – Family/Child Changes Children’s Service Worker

Effective Date:  5-1-19

If the family and/or child have not relocated but the family or child’s Children’s Service Worker changes, the following activities shall be completed by the new worker:

  • Thoroughly review the family and child’s entire case record (document imaging) and if possible, consult with the family or child’s previous Children’s Service Worker and/or supervisor.
  • Update FACES to reflect the new worker assignment.
  • Notify all Family Support Team members and service providers of new worker assignment and contact information.