(Effective: 05/01/19)
Chapter 1 Overview:
This chapter outlines the various grievance and appeal processes available in the areas of service delivery, CA/N outcomes, foster/adoptive licensing revocations or denials, case management decisions made regarding a child in care and subsidy issues.
Table of Contents
1.1 Service Delivery Grievance Process
1.1.1 Who may File a Grievance
1.1.2 What Constitutes a Grievance
1.1.3 What is not Grievable Through this Process
1.1.4 Agency Do’s
1.1.5 Agency Don’ts
1.1.6 Steps in the Formal Grievance Process