Section 8, Chapter 1 (Grievance and Appeals)- Overview

(Effective: 05/01/19)

Chapter 1 Overview:

This chapter outlines the various grievance and appeal processes available in the areas of service delivery, CA/N outcomes, foster/adoptive licensing revocations or denials, case management decisions made regarding a child in care and subsidy issues.

Table of Contents

1.1   Service Delivery Grievance Process

1.1.1    Who may File a Grievance

1.1.2    What Constitutes a Grievance

1.1.3    What is not Grievable Through this Process

1.1.4    Agency Do’s

1.1.5    Agency Don’ts

1.1.6    Steps in the Formal Grievance Process