A request to issue a card and PIN is added to the client maintenance file when an issuance created by IMU5 or FAMIS is sent to eFunds and a card has not been issued according to EBTU. The EBT card and PIN are mailed one business day following transmission of the file to eFunds. The card and PIN are mailed from different locations.
A new card is automatically issued when a card is canceled through the Administrative Terminal using codes:
- stolen (A1),
- lost (A2), or
- damaged (A5).
A card is issued when requested through EBTU when the following cancellation codes are used in the Administrative Terminal:
- payee changed (A3),
- name changed (A4),
- undelivered (A6),
- bad address (BA),
- deactivated/canceled (Z1), or
- no status and no card number displayed on the Case Maintenance screen of the Administrative Terminal for deleted cards.
When replacing a card, ensure the correct address is in the Administrative Terminal. Also, explore with the participant mailing the replacement card to the county office (drop shipment).
When a participant contacts the help desk, the help desk verifies the correct address with the participant. If the address in the system is wrong, the card is cancelled but not reissued, and the participant is instructed to contact their caseworker.