Prior to certification, verify any questionable information. Questionable information would be information provided by the EU that is inconsistent with other information available.
Examples of questionable information are as follows:
- if an applicant states on the application for benefits that they do not have a checking account and later produces a checkbook to list an expense, their statement is inconsistent with other information provided (the checkbook),
- if the EU’s has very low or zero income, which is less than their monthly expenses. Management needs to be explored and a comment recorded on the Eligibility Unit Member Role (EUMEMROL) screen.
Refer to 1102.005.25 Inconsistent Information for specific instructions for acceptable verification and recording comments.