Supplemental Nutrition Assistance Program (SNAP) Manual

1142.045.00 Demand Letters

IM-65 July 12, 2023; IM-107 December 2, 2013; IM-142 December 2, 2005

A CARS-3 demand letter is generated and sent to all households when a SNAP claim is entered. The day the letter is generated is the day the claim is established. The demand letter contains:

  • the amount of the claim
  • the time period of the claim
  • the reason for the claim
  • the persons responsible for the claim
  • the calculation of the overpayment
  • repayment agreement options including notification of allotment reduction procedures
  • notification of ability to request reduction of claim balance for some claims (see 1142.055.05 Compromising Claims), and
  • notification of the right to a fair hearing

A repayment agreement is included with the demand letter.

Note:  After a SNAP CARS-3 is sent, collection procedures are initiated and continue regardless of the letter being returned as undeliverable.