IM-73 July 6, 2021; IM-37 June 17, 2011
If the Temporary Assistance (TA) participant’s mail is returned and doesn’t include a forwarding address, and it is determined the TA participant does not live at that address:
- Send the returned mail to the electronic file room
- Enter case notes regarding the reason for the returned mail
If returned mail does not contain a forwarding address, but the address has been updated since the mail was sent (either from an address change received from the eligibility system or was updated by the participant):
- Enter case notes regarding the returned mail and there is a more current address in the MWA System
- Resend the mail to the new address
For MWA Contracted Staff
If MWA contracted staff receive returned mail with no forwarding address prior to FSD:
- Send an electronic copy to FSD at DISTI@dss.mo.gov
- Enter case notes
- MWA will continue to correspond with the participant and follow established processes