Temporary Assistance/Case Management Manual

0262.010.05 Returned Mail With No Forwarding Address

IM-73 July 6, 2021IM-37 June 17, 2011

If the Temporary Assistance (TA) participant’s mail is returned and doesn’t include a forwarding address, and it is determined the TA participant does not live at that address:

  • Send the returned mail to the electronic file room
  • Enter case notes regarding the reason for the returned mail

If returned mail does not contain a forwarding address, but the address has been updated since the mail was sent (either from an address change received from the eligibility system or was updated by the participant):

  • Enter case notes regarding the returned mail and there is a more current address in the MWA System
  • Resend the mail to the new address

For MWA Contracted Staff

If MWA contracted staff receive returned mail with no forwarding address prior to FSD:

  • Send an electronic copy to FSD at DISTI@dss.mo.gov
  • Enter case notes
  • MWA will continue to correspond with the participant and follow established processes