Temporary Assistance/Case Management Manual – Table of Contents

0262.010.10 Returned Mail With Forwarding Address

IM-73 July 6, 2021IM-37 June 17, 2011

If returned mail contains a forwarding address:

  • Send the returned mail to the electronic file room;
  • Enter case notes regarding the returned mail; and
  • FSD staff will change the address in the eligibility system

For MWA Contracted Staff

If MWA contracted staff receive notification of new address due to returned mail prior to FSD:

  • Send the ‘Change of MO address’ alert to FSD;
  • Send an electronic copy to FSD at DISTI@dss.mo.gov
  • Enter case notes
  • FSD staff will change the address in the eligibility system so that the new address is sent to the MWA case management system; and
  • Once the new address shows in the MWA system, the MWA contractor will resend the mail to the new address