Temporary Assistance/Case Management Manual – Table of Contents

0262.010.10 Returned Mail With Forwarding Address

IM-37 June 17, 2011

If returned mail contains a forwarding address:

  • Place the returned mail in the paper file;
  • Enter case notes regarding the returned mail;
  • Enter the new address in the MWA System (which will send the ‘Change of Address’ alert to FSD);
  • Resend the mail to the new address; and
  • Do not send the ‘Unable to Locate’ alert.