Temporary Assistance/Case Management Manual

0290.025.00 SANCTION ALERTS SENT IN ERROR

IM-#2, January 27, 2014IM-37 June 17, 2011

The sanction alert can be deleted up to 5:00 p.m. the same day it was sent, if it is determined the sanction alert was sent to the Family Support Division (FSD) in error.  If it is past 5:00 p.m. the same day the sanction alert was generated, do not send the “Recommend Sanction be Lifted” alert to correct the error.  (It is never appropriate to send another alert to correct an alert sent in error.)  Instead, notify the FSD MWA Coordinator that the sanction alert was sent in error.  The MWA case manager must enter case notes in the MWA System documenting the sanction alert sent in error, and that the FSD MWA Coordinator has been notified.

When the FSD MWA Coordinator is notified the sanction alert was sent in error, the FSD MWA Coordinator will review the record.  If the alert was sent in error, the FSD MWA Coordinator contacts local FSD staff to stop the sanction action, and notifies the MWA case manager.

NOTE: If the FSD MWA Coordinator discovers a sanction alert was sent in error prior to being notified, the FSD MWA Coordinator notifies the MWA case manager’s supervisor of the error at the same time local FSD staff is notified.