Two mass adjustments have occurred and cases that had not used any of the incorrectly issued benefits had the benefits removed from the EBT card essentially being cancelled again. Those cases where benefits had been used had partial benefits cancelled or no benefits cancelled depending on what was used.

In order to make IPAY reflect the correct issuances, the screen has been updated.  Use the following screen prints as a guide when reading IPAY.  Claims can be written from the information in IPAY now without having to go to the Administrative Terminal.

CASES WITH THE ENTIRE AMOUNT CANCELLED

On the IPAY screen staff will see a "C" for the original cancellation that did not occur. If the cancellation was effective in the mass adjustment staff will see on the line above it an "ER" with the entire benefit amount shown again.  The EBT issuance numbers will be the same.  In this example all benefits were cancelled and no claim needs to be written.

CASES WITH A PARTIAL AMOUNT CANCELLED

On the IPAY screen staff will see a "C" for the original cancellation that did not occur. In the mass adjustment the individual had used some of the issued benefits so the system was only able to pull a partial amount.  On the line above the original issuance staff will see an "ER", this is the partial amount that was used and not pulled.  (This is the claim amount)  On the next line above that staff will see an amount with a "C" dated the same date (same issuance number), which is the amount pulled and cancelled.

• Review this memorandum with appropriate staff.