Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: NATIONAL CHANGE OF ADDRESS FLEXIBILITY APPROVED FOR MO HEALTHNET (MHN) PROGRAMS
The Centers for Medicare and Medicaid Services (CMS) has approved Missouri Department of Social Services (DSS) request to implement the following address change flexibility to promote retention of eligible MHN individuals. This flexibility will remain in effect through the Public Health Emergency (PHE) unwinding period.
Using the U.S. Postal Service (USPS) National Change of Address (NCOA) Database and USPS Returned Mail to Update Beneficiary Contact Information
Accept updated participant in-state contact information received from NCOA or USPS returned mail as reliable without additional confirmation from the participant. In-state address changes reported by NCOA or USPS returned mail should be updated without first sending a notice to the participant address on file.
Address changes due to the NCOA report will be handled by contracted staff. Family Support Division (FSD) staff may see comments made by contracted staff in the eligibility system regarding an address change. FSD staff continue to be responsible for returned mail showing an out of state address or indication that the participant is deceased.
The MO HealthNet for the Aged, Blind and Disabled manual section 0890.005.00 Unwinding the Coronavirus Disease 2019 (COVID-19) Public Health Emergency (PHE) and the Family MO HealthNet (MAGI) manual section 1895.005.00 Unwinding the Coronavirus Disease 2019 (COVID-19) Public Health Emergency (PHE) have been updated to add this memo.
- Review this memorandum with appropriate staff.