Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT) PROVIDER CHANGE
DISCUSSION:
Effective December 1, 2022, Medical Transportation Management (MTM) is the NEMT provider. The reservation phone line and the Where’s My Ride line have not changed.
A postcard was mailed to MO HealthNet Participants informing them of the change and giving them the following information.
Participants can request MTM services by:
- calling 866-269-5927 (TTY: 711) or
- visiting the MTM website.
Additional phone numbers for participants:
- If the ride is late, call 866-269-5944 (TTY: 711).
- To file a complaint or grievance, call 866-436-0457.
- To talk to an interpreter, call 888-561-8747.
Important NEMT reminders:
- All rides must be for a MO HealthNet covered service with a MO HealthNet provider.
- Participants must have no other way to get to and from their covered service.
- Participants can schedule a ride Monday through Friday from 7am to 6pm.
- Participants should call MTM at least 2 days before their appointment if they live in an urban county and 3 days before their appointment if they live in a basic or rural county; hospital discharges or trips to urgent care can be scheduled same day.
- Participants should have their trip information ready when they call.
- Participants should be ready at least 15 minutes before their ride is scheduled to arrive.
NECESSARY ACTION:
- Review this memorandum with appropriate staff.
- Information in Email Memo #163 dated November 8, 2005 is now obsolete.
- Discontinue distributing any material that refers participants to LogistiCare Solutions, LLC or ModivCare Solutions, LLC.
KE/sh