IM-145 NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT) PROVIDER CHANGE

Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri

TO:  ALL FAMILY SUPPORT OFFICES

FROM: KIM EVANS, DIRECTOR

SUBJECT: NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT) PROVIDER CHANGE

 

DISCUSSION:

Effective December 1, 2022, Medical Transportation Management (MTM) is the NEMT provider. The reservation phone line and the Where’s My Ride line have not changed.

A postcard was mailed to MO HealthNet Participants informing them of the change and giving them the following information.

Participants can request MTM services by:

  • calling 866-269-5927 (TTY: 711) or
  • visiting the MTM website.

Additional phone numbers for participants:

  • If the ride is late, call 866-269-5944 (TTY: 711).
  • To file a complaint or grievance, call 866-436-0457.
  • To talk to an interpreter, call 888-561-8747.

Important NEMT reminders:

  • All rides must be for a MO HealthNet covered service with a MO HealthNet provider.
  • Participants must have no other way to get to and from their covered service.
  • Participants can schedule a ride Monday through Friday from 7am to 6pm.
  • Participants should call MTM at least 2 days before their appointment if they live in an urban county and 3 days before their appointment if they live in a basic or rural county; hospital discharges or trips to urgent care can be scheduled same day.
  • Participants should have their trip information ready when they call.
  • Participants should be ready at least 15 minutes before their ride is scheduled to arrive.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.
  • Information in Email Memo #163 dated November 8, 2005 is now obsolete.
  • Discontinue distributing any material that refers participants to LogistiCare Solutions, LLC or ModivCare Solutions, LLC.

 

 

 

KE/sh