Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: INTRODUCING NEW INFORMATIONAL NOTICE FOR MO HEALTHNET (MHN) ANNUAL RENEWALS RECEIVED 90 DAYS OR MORE BEFORE THE ANNUAL RENEWAL PERIOD
FORM REVISION #
On April 1, 2023, Missouri resumed completing annual renewals. Family Support Division (FSD) initiates annual renewals by first attempting to complete the annual renewal without contacting the participant. An annual renewal form will only be required and sent to the participant if FSD is unable to complete the renewal with available information.
If an annual renewal form is submitted 90 days or more before the annual renewal period, the annual renewal will NOT be completed. FSD will review the form for reported changes and will send the participant an Early Renewal Received Notice (IM-34 ERRN).
The IM-34 ERRN notifies the participant that the annual renewal was not completed and provides the MO HealthNet Annual Renewal webpage, mydss.mo.gov/renew, for more information.
If an annual renewal is received more than 90 days prior to the annual renewal period, FSD staff or contracted staff must:
- Send the IM-34 ERRN to the participant.
- Scan and add the IM-34 ERRN to the participant’s electronic file.
- Document in the eligibility system that an annual renewal was received 90 days or more before the annual renewal period and is considered a Change in Circumstance, any changes reported on the form, and the date the IM-34 ERRN was sent to the participant.
The IM-34 ERRN is located in the internal forms manual for staff to utilize when an annual renewal is received 90 days or more before the annual renewal period.
- Review this memorandum with appropriate staff.