Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: REFERRAL FOR INVESTIGATION – WELFARE INVESTIGATION UNIT (WIU) SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE
MANUAL REVISION #
SNAP Manual section 1145.005.00 Referral for Investigation-WIU update includes the internal process for referring a SNAP case for investigation introduced in 2020 Email Memo IM-39.
Effective immediately, staff must use the FSD Task Management Site or the Call Center – Hand Off and Support site and select Overpayment Portal when reporting potential fraud and/or overpayments.
- Review this memorandum with appropriate staff.
- Review 2020 Email Memo IM-39 OVERPAYMENT-AND-FRAUD-REFERRAL-PROCESS-FOR-ALL-PROGRAMS.