Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: NEW SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) POLICY ELECTRONICALLY STOLEN BENEFITS (ESB) AND ELECTRONICALLY STOLEN BENEFIT REPLACEMENT REQUEST FORM
MANUAL REVISION #
Due to the Consolidated Appropriations Act (CAA) 2023, section 1150.015.00 Electronically Stolen Benefits has been added to the SNAP manual. The CAA allows states to replace electronically stolen SNAP benefits with federal funds and allows retroactive requests for losses that occurred from 10/01/2022.
Electronically stolen benefits are defined as:
- card skimming,
- card cloning, and
- phishing (or another similar method of fraud)
A new form, Electronically Stolen Benefit Replacement Request (IM-111), was created to capture the details for these types of replacement requests. For the loss to be considered for replacement, the IM-111 will need to be completed and signed by an adult participant or authorized representative of the SNAP household.
Specialized staff have been assigned special security profiles to process these types of benefit losses. A new code of ESB – Electronically Stolen Benefits is now active in the eligibility system for the assigned staff to enter benefit replacement requests.
Staff can view if a benefit replacement has been issued by going to PAYHIST/FM5F to see the payroll type of ESB.
Retroactive requests from 10/1/2022 can be accepted until 12/4/2023. If the participant has already reported the loss on the IM-110, designated staff will review and re-process these past requests.
Note: Benefits replaced due to electronic theft from an EBT account, may be replaced only two times per federal fiscal year (FFY) which is October-September.
Effective today, staff must direct participants to complete the ELECTRONICALLY STOLEN BENEFIT REPLACEMENT REQUEST (IM-111) if the participant indicates they have been a victim of this type of criminal activity. Only IM-110’s received prior to 12/04/2023 and IM-111’s will be accepted for ESB replacements.
Note: P-EBT benefits are not SNAP benefits and cannot be replaced if electronically stolen.
- Review this memorandum with appropriate staff
- Begin using the new IM-111 to report SNAP benefit losses due to electronic fraud.