IM-021 EBT Comments on Eumemrol

Posted on

2018 Memorandums

DEPARTMENT OF SOCIAL SERVICES
FAMILY SUPPORT DIVISION
PO BOX 2320
JEFFERSON CITY, MISSOURI

IM-#021, 02/14/2018

MEMORANDUM

TO:                 ALL FAMILY SUPPORT DIVISION OFFICES
FROM:           PATRICK LUEBBERING, DIRECTOR
SUBJECT:     EBT COMMENTS ON EUMEMROL

DISCUSSION:

FNS (Food and Nutrition Services) has completed an EBT ME Review and requested that the state comply with the following:

  • Comments must be entered on EUMEMROL (FM3Z) screen for the following:
    • EBT Card Replacement Request
    • EBT Card Replacement Processed
    • Date and Time the card was requested
    • Address Changes

These comments must be present in the case file. The SharePoint template has been updated to add the date and time for your reference. Processors will use the time displayed in FAMIS when documenting address changes and time of issuance displayed in ebtEDGE or EBTU.

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

PL/st