Effective Date: 11/05/2025
Overview
In addition to the information listed in previous parts of this chapter, the following section pertains specifically to Family Centered Services (FCS) and Alternative Care (AC) Case Management.
It will be necessary to utilize the following documentation guidelines to organize the information collected by the Children’s Service Worker.
FACES data entry refers to the written documentation compiled and included in the case record to describe casework activity. This documentation should be clear, concise, and completed timely, describing the Children’s Service Worker’s efforts to address and eliminate the safety concerns placing child(ren) at risk of abuse or neglect.
5.2.8.1 Family Centered Services Case Management
This sub-section is coming soon.
5.2.8.2 Alternative Care Case Management
Opening Summary – Must be completed prior to the 72-hour meeting occurring.
The opening summary must be completed on each case to summarize the family information, history, reason Children’s Division was given custody, and needed interventions to move them toward permanency. Information for the summary may be derived from a variety of sources, including but not limited to reports related to the case opening, family history, and information gathered from the family.
Case Contacts – Must be entered within seven (7) calendar days of the contact occurrence.
Case contacts are written descriptions of the activities, topics, and discussions that occur during the day-to-day course of service provision and case management. This documentation should be brief, clearly expressed and be relevant to the family’s case. Reference CWM 5.2.2 (Contact Entries); CWM 5.2.4 (Policy Requirements Related to FACES Recording)
Transfer Summary – Must be completed prior to case transfer.
A transfer summary is a detailed summary of case activity up from case opening/prior transfer to the point of case transfer. Paying close attention to detail when writing the summary is important, as this summary will be the reference point of historical and current case situation for the receiving case management staff.
Closing Summary – Must be completed within two (2) business days of the Court releasing custody of the child.
A closing summary must be completed when terminating services with a family and includes information about the reason for referral, summary of the family’s progress, family dynamics and composition, family interactions, changes made.
For guidance related to supervisor case consults see the following policies:
Section 4, Chapter 10, Subsection 4 (Alternative Care (AC) Supervisor Consults and Observations)