General Information Manual

0130.005.00 Confidentiality

• • 0130.005.00.05 Legal Basis
• 0130.005.05 Availability of Information
  • 0130.005.05.05 Obtaining Collateral Verification
  • 0130.005.05.10 Informational Request From Support Enforcement Unit
  • 0130.005.05.11 Requests for Medical Records From Disability Determination Services (DDS)
  • 0130.005.05.15 Other Requests for Information
  • 0130.005.05.20 Availability of Payrolls
  • 0130.005.05.24 Release of Records in Cases of Financial Exploitation of the Elderly
  • 0130.005.05.25 Subpoenaed Requests for Information by the Courts
  • 0130.005.05.30 Federal Notice Requirements
  • 0130.005.05.35 Deceased Persons and Digital Assets
• 0130.005.10 Health Insurance Portability and Accountability Act
  • 0130.005.10.05 Minimum Necessary
  • 0130.005.10.10 Uses and Disclosures
  • 0130.005.10.15 Client Requests to Restrict the Use and Disclosure of Protected Health Information
  • 0130.005.10.20 Amendment of Protected Health Information
  • 0130.005.10.25 Client’s Right to Access Their Health Information on File in FSD Records
  • 0130.005.10.30 Accounting for Disclosures of Protected Health Information
  • 0130.005.10.35 Privacy Notices
  • 0130.005.10.40 Who May Exercise Privacy Rights and Personal Representatives
  • 0130.005.10.45 Verifying the Identity and the Authority of the Requestor
  • 0130.005.10.50 Staff Access to Protected Health Information and Required Confidentiality Agreement
  • 0130.005.10.55 Penalties, Complaints, Privacy Officer, and Administrative Requirements
  • 0130.005.10.60 Departmental Policy on HIPAA
  • 0130.005.10.65 Incident Response

0130.010.00 Customer Service Complaints and Comments

• 0130.010.05 Handling Complaints From the Participant or Their Representative
• 0130.010.10 Handling Complaints From Sources Other Than the Participant or Their Representative
• 0130.010.15 Resolution of Complaints
  • 0130.010.15.15 When Complaints Cannot Be Resolved at the Local Office Level
• 0130.010.20 Complaint Concerns Protected Health Information

0130.015.00 & 0130.020.00 Notifying Eligibility Units of Adverse Actions & Hearings Manual

0130.020.00 – Authorized Representative(s) for MO HealthNet – OBSOLETE

• 0130.020.05 Legal Basis – OBSOLETE
• 0130.020.10 Appointment of an Authorized Representative – OBSOLETE
• 0130.020.15 Appointment of an Authorized Representative when there is a Spouse or Second Parent in the Eligibility Unit – OBSOLETE

0130.030.00 Duration of Appointment of Representative – OBSOLETE

0130.040.00 Authorized Representative Revocation – OBSOLETE