Temporary Assistance/Case Management Manual

IM-08 January 8, 2018, IM-02 January 27, 2014, IM-37 April 25, 2012

The Conciliation period begins when a conciliation letter scheduling a sanction appointment is sent to the TA participant. The Case Manager will open Conciliation from the conciliation/sanction tab. The MWA System will begin the Conciliation Period the following Monday. The participant has 6 weeks to comply with work requirement. They must complete 1 week of required hours OR verify he/she qualifies for a temporary waiver to end Conciliation.

The participant must be placed into Conciliation when he/she:

• • Fails to respond to “Call-In Letter #1”
    • Case manager will open Conciliation on Conc/Sanc Tab with the correct reason, and schedule a face to face Sanction appointment at least 10 business days, but not more than 20 business days in the future.

or

• Fails to participate as required in work activities (i.e. misses a class or fails to attend activities as agreed to in the Individual Employment Plan (IEP), fails to provide documentation of full participation in assigned work activity, etc.).
  • Case manager will open Conciliation on Conc/Sanc Tab with correct reason, and schedule a face to face Sanction appointment at least 10 business days, but not more than 20 days in the future.

  NOTE:  When scheduling appointments via telephone, the appointment must be scheduled only with the participant.  Do not schedule appointments or speak specifically about the participant’s case with other household members. If the participant cannot be contacted, correspondence must be sent by mail.

  NOTE:  Requests to reschedule the appointment:

  If the day/time is inconvenient, participant may reschedule once within the same calendar week as the appointment, unless good cause exists. If good cause exists, appointment must be rescheduled prior to the date of appointment, and only one additional appointment will be scheduled. This appointment will occur within 10 business days of the original meeting date.

Placing a participant into Conciliation is not limited to the above examples. It is necessary to place the TA participant in conciliation when he/she is not meeting requirements outlined in the IEP and does not have good cause or does not meet the criteria for an exemption or temporary waiver.

Case notes must be recorded in the MWA System regarding all contacts with the participant. This is necessary for both case management purposes and when the participant requests a hearing due to the recommended sanction.