Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: CENTRALIZED MAIL LAUNCH
Effective January 18, 2023, Family Support Division (FSD) has launched the Centralized Mail project. Centralized Mail will allow staff to focus on critical FSD functions and provide a single return address for most documents.
Most general mail and faxed documents will be processed and scanned through central mail. Mail that is sent to PO Box 2700 (or 2710), Jefferson City, MO 65102 or faxed to 573-526-9400, will be redirected to Maximus for handling.
This address and fax number are listed on the DSS website and team members are free to share this information as needed.
Note: This change does not affect specialized processing centers who manage a specific caseload such as SAB/BP, Vendor, etc.
The ECM Support Team will continue to troubleshoot and resolve any document related issues (rescans, file issues, requests to remove documents from the ECM, etc.) and IM team members will continue to utilize the ECM/SharePoint Problem Reporting site to enter incident tickets.
- Review this memorandum with appropriate staff.
- If you have any questions or concerns during this transition, please follow appropriate supervisory channels.