Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: RECONSIDERATION PERIOD DURING THE TRANSITION PERIOD FOR ALL MO HEALTHNET (MHN) PROGRAMS
MANUAL REVISION #
Effective April 1, 2023 through May 31, 2024, temporary reconsideration period policy is in effect for all MHN programs.
When a case has closed for failure to return the annual renewal form, cancel close/reopen the case when the signed annual renewal is received within 90 days of closing.
If the participant returns an annual renewal form, it must be signed. Telephonic signatures are allowed for MHN annual renewals, however, only the Family Support Division (FSD) vendor and specialized staff trained to accept and record telephonic signatures can complete annual renewals by phone. If the participant contacts the Customer Service Center and needs to complete the annual renewal, transfer the call to the FSD vendor.
Consider the annual renewal as received if the participant fails to return the annual renewal form but provides all information required to complete the annual renewal by phone, online, in-person, or through the mail within the 90-day reconsideration period. For example, the participant turns in a new application with all required information.
When the annual renewal is received 90 days or less after the case closed:
- Cancel close/reopen the case.
- Follow established procedures to complete the annual renewal.
When the annual renewal is received 91 days or more after the case closed:
- Do not use the annual renewal form in place of an application.
- Tell the participant how to reapply by sending the form Annual Renewal Received Outside Reconsideration Period (IM-1U90).
Note: MEDES system changes to allow cases to be reopened up to 90 days will be in a future MEDES Release.
MO HealthNet for the Aged, Blind and Disabled (MHABD) Manual section 0840.005.05 Reconsideration Period and Family MO HealthNet (MAGI) Manual section 1880.020.00 Reconsideration Period were updated instructing staff to follow guidance in this memo during the transition period.
This memo has been added to the following MHABD and MAGI manual sections:
0890.010.00 Transition Period
1895.010.00 Transition Period
- Review this memorandum with appropriate staff.