Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS
Effective 10/15/2023, participants must enter the head of household’s social security number associated with their EBT card when calling the EBT Vendor’s Interactive Voice Response (IVR) system at 800-997-7777 for balance inquiries. If there is no social security number associated with the case, the zip code for the household address will be used.
Authorized Representatives will be required to enter the social security number associated with the authorized representative’s card EBT card (this may be the authorized representatives social security number, if provided), if no social security number is associated with their card, the zip code for the Authorized Representative’s address will be used.
If the EBT Vendor’s IVR is unable to verify the information entered after three failed attempts, the call will be disconnected. Participants or authorized representatives may call the EBT Vendor’s IVR again if the call is disconnected.
- Review this memorandum with appropriate staff.