IM-89 ALL PROGRAM UPDATE TO POLICY WHEN NO DATA IS SHOWN ON IMES AND “NO DATA” DEFINITION

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  ALL PROGRAM UPDATE TO POLICY WHEN NO DATA IS SHOWN ON IMES AND “NO DATA” DEFINITION

MANUAL REVISION #
0110.025.05
0110.025.10
1805.030.05

 

DISCUSSION:

Policy for all programs is updated to explain necessary actions when an Income Maintenance and Employment Security interface (IMES) returns “no data.” The General Information Manual and Family MO HealthNet (MAGI) Manual policy are revised with this change; content in policy manuals for programs other than MO HealthNet does not require an update at this time.

IMES Used to Support an Income Determination

IMES is required in the record if it is accessed to review income information and reflects something other than “no data”. An IMES is considered to contain “no data” when the IMES:

  • is completely blank

or

  • has no earned income data for the last 12 months, and displays no unemployment compensation received for the last 12 months

When IMES displays “no data”, document in the eligibility system the date the IMES was viewed and why the IMES was not considered useful in an income determination.

IMES Used to Support Non-Financial Eligibility Requirements

Retain a copy in the case record if IMES is used to confirm non-financial information, such as, but not limited to:

  • Application status for other benefits such as unemployment compensation
  • Missouri residency or address information

FAMIS Resources guides are updated to include this information.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/ers

IM-73 UPDATES TO THE LEGAL ASPECTS MANUAL AND FSD-4 CUSTOMER SERVICE FORM

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE LEGAL ASPECTS MANUAL AND
FSD-4 CUSTOMER SERVICE FORM

MANUAL REVISION #
0130.010.00
0130.010.05
0130.010.10
0130.010.15
0130.010.15.15

FORM REVISION #
FSD-4 Customer Service

DISCUSSION:

Revisions have been made to the Legal Aspects Manual located within the General Information Manual. The Customer Service Complaints and Comments policy section and the FSD-4 Customer Service form have been updated to include the following language:

• Eligibility Specialist changed to staff
• FAMIS changed to eligibility system
• Individual and Claimant changed to participant
• Food Stamps changed to Supplemental Nutrition Assistance Program (SNAP)

NECESSARY ACTION:
• Review this memorandum with appropriate staff.

KE/mc

IM-72 REVISIONS TO WAIVER OF 10-DAY ADVANCE NOTICE (IM-80A)

FROM: KIM EVANS, DIRECTOR

SUBJECT: REVISIONS TO WAIVER OF 10-DAY ADVANCE NOTICE (IM-80A)

FORM REVISION #
IM-80A

DISCUSSION:

The IM-80A was updated with current Family Support Division (FSD) terms. Other changes were made to allow streamlined use for all FSD programs.

The FSD Staff section, at the bottom of the form, allows staff to provide their name and title and removes the requirement to witness the participant’s signature. This allows the IM-80A to be used by FSD staff interacting with participants by methods other than in person.

The IM-80A shows a revision date of 6/2022 and is available in the public and internal forms manuals.

NECESSARY ACTION:
• Review this memorandum with appropriate staff.
• Begin using the revised IM-80A immediately.

KE/cj

IM-71 INTRODUCING THE SIGNATURE REQUEST FORM (IM-2SR)

FROM: KIM EVANS, DIRECTOR

SUBJECT: INTRODUCING THE SIGNATURE REQUEST FORM
(IM-2SR)

MANUAL REVISION #
0105.010.00
0203.020.05
1120.010.00
1802.020.05

FORM REVISION #
IM-2SR
IM-2SR Spanish
Signature Request Letter obsolete
Signature Request Letter (Spanish) obsolete

DISCUSSION:

The Signature Request Form (IM-2SR) and Signature Request Form Spanish (IM-2SR Spanish) have replaced the English and Spanish versions of the Signature Request Letter, which are now obsolete. The IM-2SR has fewer fillable fields, one return address for all program types, and is available in the internal forms manual.

The following manual sections were updated to include a link to the IM-2SR:

• General Information Manual Section 0105.010.00 Signing the Application
• Temporary Assistance/Case Management Manual Section 0203.020.05 Application with No Signature
• Supplemental Nutrition Assistance Program (SNAP) Manual Section 1120.010.00 Applications Received by the Agency
• Family MO HealthNet (MAGI) Manual Section 1802.020.05 Application with No Signature

When registering an application, be sure to review for a signature.

• If there is no signature, follow the Unsigned Applications instructions located in ECM Resources.
• Do not register the application.
• Return all pages of the original unsigned application with the IM-2SR to the participant within three business days.
• If staff find an unsigned application has been scanned to the Electronic Content Management (ECM) system, submit a ticket to have the unsigned application removed.
o The ECM team will reach out to the individual that scanned the paper unsigned application and they will be instructed to return all pages of the original application to the participant along with the IM-2SR.

If the document was received digitally (e.g., by FSD Upload Portal or by email), the staff member that has encountered the unsigned application must print and return all pages of the unsigned application to the participant along with the
IM-2SR.

NECESSARY ACTION:
• Review this memorandum with appropriate staff.
• Use the new forms immediately and discard all previous versions.

KE/sh

IM-68 NEW HEARING REQUEST AND CANCEL HEARING REQUEST FORMS DEVELOPED FOR PUBLIC USE

FROM: KIM EVANS, DIRECTOR

SUBJECT: NEW HEARING REQUEST AND CANCEL HEARING REQUEST FORMS DEVELOPED FOR PUBLIC USE

FORM REVISION #
IM-85
IM-85 Instructions
IM-86
IM-86 Instructions

DISCUSSION:

The Online Hearing Request (IM-85) and Online Cancel Hearing Request (IM-86) forms are now available online to request a hearing or cancel a previously requested hearing. There are also instructions available for each form.

The forms and instructions are available on myDSS.mo.gov website for participants and their authorized representatives by using the quick links: Know Your Rights and Resources for Providers.

NOTE: When the Family Support Division receives a hearing request form, staff must follow the Hearing E-Referral Hand-Off process (see IM Email Memorandum #22 dated 4/29/21).

IM-85 and IM-86 are also available in the public forms manual and internal forms manual.

NECESSARY ACTION:

• Review this memorandum with appropriate staff.
KE/bh

IM-60 OBSOLETING EMPLOYER AND STUDENT INCOME VERIFICATION FORMS

FROM: KIM EVANS, DIRECTOR

SUBJECT: OBSOLETING EMPLOYER AND STUDENT INCOME VERIFICATION FORMS

MANUAL REVISION #

1102.015.05
1102.015.45

FORM REVISION #

FA-311 obsolete
FA-321 obsolete
IM-12 obsolete
IM12A obsolete
IM-108 obsolete

DISCUSSION:

Effective 5/28/2022, the following employer and student income verification forms are obsolete for all Income Maintenance (IM) programs:

Manual forms removed from the internal and external forms manuals: IM-12, IM-12A, and IM-108
System forms removed as options to send by the eligibility systems: FA-311, FA-321, IM-12, and IM-108

The following Supplemental Nutrition Assistance Program (SNAP) policy sections are updated to remove references to the obsoleted forms:

1102.015.05 Gross Income
1102.015.45 Number of Hours Worked by Able Bodied Adults Without Dependents

To assist participants in obtaining verification staff should do the following:

• Complete a telephone call with the employer and/or participant
• Use electronic sources when applicable
• Communicate what are acceptable documents to be used as verification
     o Language should be clear and concise

When generating a request for information (FA325 or IM31A), the form should be edited to include clear and concise details of the required verification as well as the specific time period needed.

NECESSARY ACTION:
• Review this memorandum with appropriate staff.

KE/ams

IM-54 MOBILE PAYMENT APPLICATIONS

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  MOBILE PAYMENT APPLICATIONS

MANUAL REVISIONS #
0110.040.05
0205.005.30
1025.010.00
1030.000.00
1110.000.00

 

DISCUSSION:

Mobile payment applications have been added to the resource policies for the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance (TA), and MO HealthNet for the Aged, Blind & Disabled (MHABD). Consider mobile payment applications a resource when determining Child Care (CC) eligibility as well.

Mobile payment applications are tools individuals can use to pay for goods and services and also used to send money to vendors, friends and family. Money can be held within these apps, similar to a checking or savings account, therefore mobile payment applications are considered resources when determining eligibility.

Mobile payment applications include, but are not limited to:

  • CashApp
  • Venmo
  • Google Pay
  • PayPal
  • Zelle
  • Meta Messenger

Refer to FAMIS Resources for instructions on entry of liquid resources.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/ks

IM-53 UPDATES TO MANUAL SECTIONS THAT REFER TO TEMPORARY ASSISTANCE (TA) AND SUPPLEMENTAL AID TO THE BLIND (SAB)/BLIND PENSION (BP) COMBINATION CASES

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  UPDATES TO MANUAL SECTIONS THAT REFER TO TEMPORARY ASSISTANCE (TA) AND SUPPLEMENTAL AID TO THE BLIND (SAB)/BLIND PENSION (BP) COMBINATION CASES

MANUAL REVISION #
0210.005.10
0210.005.60
0405.005.00
0410.005.05
0505.005.00

 

DISCUSSION:

TA manual section 0210.005.60 TA-SAB or TA-BP Combination Cases is updated to align with other similar policies to state that participants who receive SAB are not included in the TA household but may be a payee-only on the TA case. In addition, SAB and BP participants may choose between receiving SAB or BP and TA benefits.

TA, SAB, and BP manual sections, 0210.005.10 Individuals Excluded from the TA Household, 0405.005.00 Non-Receipt of Other Assistance, 0410.005.05 TA – SAB Assistance Groups, and 0505.005.00 Non-Receipt of Other Assistance are updated to correct outdated terminology, grammar, and layout to improve readability.

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/hrp

IM-49 TEMPORARY ASSISTANCE (TA) MANUAL UPDATE TO CORRECT SUPPLEMENTAL SECURITY INCOME (SSI) TYPO

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  TEMPORARY ASSISTANCE (TA) MANUAL UPDATE TO CORRECT SUPPLEMENTAL SECURITY INCOME (SSI) TYPO

MANUAL REVISION #
0205.075.10

 

DISCUSSION:

Manual section 0205.075.10 Exemptions from the Forty-Five (45) Month Lifetime Limit is updated to correct bullet point within #13 to state the correct type of income. It now reads Supplemental Security Income (SSI).

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/hd

IM-37 TEMPORARY ASSISTANCE (TA) DRUG DISQUALIFICATION WORDING UPDATES ON THE FAMIS NOTICES FA-510 AND FA-150

FROM:  KIM EVANS, DIRECTOR

SUBJECT:  TEMPORARY ASSISTANCE (TA) DRUG DISQUALIFICATION WORDING UPDATES ON THE FAMIS NOTICES FA-510 AND FA-150

 

DISCUSSION:

Effective April 17, 2022, the Adverse Action Notice (FA-510) and Action Notice (FA-150) is updated to add mandatory wording for Temporary Assistance (TA) drug disqualifications. These updates include:

  • Adding the specific state regulations for disqualification reasons:
    • MSQ- Failure to Cooperate with the Mandatory Screening Question
    • DNS- Did Not Show-up for Drug Test
    • DNC- Failed to Provide Valid Sample
    • 6FC- Failed to Provide Valid Sample- 6mos
    • 6NS- Did Not Show-up for Drug Test- 6mos
    • DP6- Drug test Returned Positive Result-6mos
    • TRC- Failure to Complete Mandatory Treatment
    • TRP- Failure to Participate in Mandatory Treatment
  •  Adding the following statement to all TA drug disqualification FA-510 and FA-150 notices:

The FSD has found that YOU ARE NOT ELIGIBLE FOR TEMPORARY ASSISTANCE FOR A PERIOD OF 3 YEARS because you refused to cooperate with drug (screening, testing, or treatment).

 

NECESSARY ACTION:

  • Review this memorandum with appropriate staff.

 

KE/hrp