IM-62 May 31, 2017; IM-34 June 13, 2016; IM-21 March 14, 2012; IM-62 October 18, 2011; IM-27 March 19, 2004
If the office interview is waived and a telephone interview cannot be completed, conduct a home visit with approval from management. A home-based interview may only be conducted if a household meets hardship criteria and the household must request a home-based interview. Schedule the home visit in advance with the applicant by telephone or in writing. Use scheduled home visits to obtain verification only when documentary or collateral evidence cannot be obtained by other means.