If an in-person or telephone interview is started but cannot be completed for any reason:
- Leave the application in the FAMIS controlled flow.
- Return to the Food Stamp Interview (FM1B) screen the same day to answer the question “Do you need to schedule an interview?” with a “Y”.
- Enter the type of Interview needed as OND (on demand).
- Print the Appointment Letter (FA-334) and give it to the applicant if applicable.
In these situations, FSD staff shall:
- Inform the applicant that an interview is required to complete the application process
- Communicate the date in which the interview is due to be complete.
- Enter a comment in EUMEMROL about why the interview was started but not completed.
Encourage the applicant to complete the interview as soon as possible