A change of address is not required to be reported. If the household moves and does not notify the agency of the new address, no adverse action is taken.
NOTE: If the household’s notice of expiration is not received and the household applies after the end of the certification period, benefits will be prorated from the date of application, following normal policy.
When a household reports a new address:
- Enter the new address and record a comment in the eligibility system.
- Staff must investigate and take action on potential changes in shelter costs due to this reported change by contacting the household. If the household cannot be reached by phone contact, pend the case for the shelter expenses and send a request for information to the household giving the household 10 days to provide the information. Staff must make it clear that the household does not need to await its first regular utility or rental payment to provide the expense. Participant statement is acceptable verification.
- If a household fails to provide information regarding the shelter costs at the new address within 10 days of the request, the eligibility system will send a notice to the household that their allotment will be recalculated without the shelter deduction.
- Do not ask if there are changes to household composition.
- If the household reports changes in household composition, enter the change.
When mail is returned by the United States Postal Service (USPS) with a forwarding address:
- Enter the address provided by the USPS and resend the documents.
- Record a comment in the eligibility system.
When mail is returned by the USPS marked “no known forwarding address”:
- For a SNAP household, no action is taken.
- For a combination SNAP and Income Maintenance (IM) case, no action is taken; the case will close or expire if the annual review or recertification documents are not returned.