A change of address is not required to be reported. If the EU moves and does not notify the county of the new address, no adverse action is taken.
NOTE: If the EU’s notice of expiration is not received and the EU applies after the end of the certification period, benefits will be prorated from the date of application, following normal policy.
When an EU reports a new address:
- Enter the new address in FAMIS, and record a comment on the Eligibility Unit Member Role (EUMEMROL or FM3Z) screen.
- Do not ask if there are changes to the shelter expense.
- Do not ask if there are changes to EU composition.
- If the EU reports changes in shelter expense or EU composition, act on the change.
- Verify the EU’s new address using CD1P (or contacting the EU’s post office)
- Create a New Case File Transfer Request in the Integrated Tracking & Reporting System (ITrackRS)
- ITrackRS lists all transfer-in requests that need to be processed upon receipt of EU files received.
- The office will enter in ITrackRS the date EU files received.
If the EU notifies the office serving their new residence county they have moved, take the following action:
- Use CD1P (or contact local post office) to verify the address provided is a valid address within the new county.
- Update FAMIS with the new address and county code.
- Create a New Case File Transfer Request in ITrackRS.
- ITrackRS will automatically send the transfer request to the transferring office’s email address.
- The transferring office will enter in ITrackRS that date the file is sent to the new office.
- The receiving office will enter in ITrackRS the date the file is received.
When mail is returned by the United States Postal Service with a forwarding address:
- Enter the address provided by the United States Postal Service in FAMIS
- Record a comment on the Eligibility Unit Member Role (EUMEMROL or FM3Z) screen.
When mail is returned by the United States Postal Service marked “no known forwarding address”:
- For a Food Stamp only EU, this is not sufficient information to determine the impact on the Food Stamp benefits; no adverse action is taken.
- For a combination Food Stamp and Income Maintenance (IM) case, action is taken to close the IM grant for mail returned with “no known forwarding address.” This is not sufficient information to determine the impact to the Food Stamp EU. Send the Food Stamp EU an FA-331 Request for Contact. Request information needed to clarify the EU’s current circumstances. Give the EU at least ten days to provide the requested information.
- If the EU responds, update the address, if supplied, and take any actions required based upon the response.
- If no response is made or the EU does not request a hearing regarding the change in its IM grant, and does not provide information to clarify its current circumstances, authorize an AAWC (worker initiated adverse action closing) with reason COO (failed to cooperate) and send an FA-510, Adverse Action notice, to close the Food Stamp case.
- Record the reason for the action on the Action Authorization (FM3H) screen as the EU failed to clarify their circumstances following the request for contact.