Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: REGINALD MCELHANNON, INTERIM DIRECTOR
SUBJECT: FOOD STAMPS DISCONTINUING EXPEDITE POSTPONE SERVICES WAIVER
MANUAL REVISION #119
Effective immediately, the Family Support Division (FSD) will discontinue the waiver that allows FSD to certify and issue benefits to households that meet expedited service criteria but are unable to complete the interview.
Applications must be screened for expedite benefits the same day as they are received. When households meet expedite criteria, an interview must be completed and identity must be verified prior to issuing expedited benefits.
Attempt to obtain as much verification about other eligibility factors such as household members, resources, income and expenses during the expedite process. However, expedited benefits are not delayed based on the receipt of these verifications.
NOTE: It is necessary to flow forward (F9) past the Document Queue (DOCQUE) (FMVM) screen to get completely through the flow.
When the application is taken completely through the flow, it allows FAMIS to automatically approve or reject an application on the 30th day. This will increase our timeliness rate, as staff will not have to manually reject applications.
However, it is always necessary for staff to authorize an application, approval or rejection/denial, when there is enough information to do so.
- Review this memorandum with appropriate staff.