Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: CONTESTING THE WORK NUMBER INFORMATION
If the participant believes that the information provided by The Work Number is incorrect, for example an incorrect employer is listed, they can contact Equifax directly:
Mail: Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374-0256
Example: Mr. B contacts the FSD Customer Service Center to report that the gross earnings reported by The Work Number for his most recent pay periods are incorrect. Staff suggests to Mr. B that he contact his employer to confirm the accuracy of this information.
Example: Mr. M contacts the FSD Customer Service Center to report that he has never worked for the company that is reported by The Work Number. Staff suggests to Mr. M that he contact Equifax to report this information as inaccurate. If staff determine that this does appear to be an error on The Work Number report, this income must not be included in the eligibility determination.
- Review this memorandum with appropriate staff.