General Information Manual

0150.000.00 Electronic Benefit Transfer (EBT) System/Direct Deposit

• 0150.005.00 Direct Deposit
• 0150.010.00 Definitions
• 0150.015.00 Participant Training
  • 0150.015.05 Rights of the Cardholder
  • 0150.015.10 Responsibilities of the Cardholder
  • 0150.015.11 Restrictions on Use of Temporary Assistance Benefits
  • 0150.015.12 Account Balances
  • 0150.015.15 Transaction Fees
  • 0150.015.20 Surcharges
  • 0150.015.25 Participant/Authorized Representative/Protective Payee Help Desk
  • 0150.015.30 Procedure to Resolve Debiting Errors
    • 0150.015.30.05 Retailer Initiated Food Stamp Adjustments
• 0150.020.00 Client Maintenance File Information
  • 0150.020.05 EBT Card Disbursement Screen (EBTU)
  • 0150.020.10 Alternate Payee/Home Health Agencies
    • 0150.020.10.05 Drug and Alcohol Treatment Centers
    • 0150.020.10.10 Public Administrators, Guardians, and Conservators
• 0150.025.00 Administrative Terminal
• 0150.030.00 Card Issuance
  • 0150.030.05 Drop Shipments
  • 0150.030.10 Canceling an EBT Card
  • 0150.030.15 Undelivered Cards
• 0150.032.00 Case/Card Delete Process
  • 0150.032.05 Case Deleted
  • 0150.032.10 Card Deleted
• 0150.035.00 Transacting the EBT Card
  • 0150.035.05 Manual Transactions
  • 0150.035.10 Magnetic Stripe Transactions
  • 0150.035.15 Ineligible Temporary Assistance EBT Transactions obsolete
  • 0150.035.20 Online Transactions
  • 0150.035.30 Manual Transactions
  • 0150.035.40 Manual Vouchers
  • 0150.035.50 Ineligible Temporary Assistance EBT Transactions
• 0150.040.00 Availability of Benefits
  • 0150.040.05 Pulling Food Stamp Benefits
  • 0150.040.10 Pulling Temporary Assistance Benefits
  • 0150.040.15 Food Stamp EU Leaves the State
  • 0150.040.20 Temporary Assistance Participant Leaves the State
• 0150.045.00 Expungement of Unused Benefits
  • 0150.045.05 Food Stamp Cases and Aged Benefits obsolete
    • 0150.045.05.05 Closed, Suspended, Expired Food Stamp Cases obsolete
    • 0150.045.05.10 Screen Changes for Aged Benefits obsolete
    • 0150.045.05.15 Saving Food Stamp Benefits obsolete
    • 0150.045.05.20 Replacement of Aged Food Stamp Benefits obsolete
  • 0150.045.10 Expungement Notices
    • 0150.045.10.05 Closed Temporary Assistance Cases obsolete
  • 0150.045.15 Aged TRE Payments obsolete
  • 0150.045.17 Replacement of Aged Food Stamp and Temporary Assistance Benefits – obsolete
  • 0150.045.20 Expungement Process for Food Stamp Benefits obsolete
  • 0150.045.25 Expungement Process for Temporary Assistance obsolete
• 0150.050.00 Claims
  • 0150.050.05 Voluntary Repayment Using Benefits in the EBT Account
  • 0150.050.15 Expunged Food Stamp Benefits/Claim Repayment
• 0150.055.00 Fraud
• 0150.060.00 Retailer Questions
  • 0150.060.05 Participant Fraud
  • 0150.060.10 Retailer Help Desk
  • 0150.060.15 Equipment
  • 0150.060.20 Out-of-State Retailer
  • 0150.060.25 Participant Assistance
• 0150.065.00 Appendix A – Procedures for EBTU
  • 0150.065.05 Data Entry Instructions for the EBTU Screen
  • 0150.065.10 Deleting or Replacing an Alternate Payee