2.5 Additional Information Received at CANHU
There are circumstances in which CANHU receives additional information on CA/N reports that have already been alerted to field staff. The additional information reports are sent through FACES as a Worker Alert to the staff who has been assigned the CA/N report.
Once assigned, it is the responsibility of that worker or supervisor assigned to a CA/N report to review their Worker Alerts for any additional information reports, which may be received until the matter is concluded and approved in FACES.
It is imperative for field staff and supervisory personnel to review and utilize additional information reports. The Worker Alert will have a link to the New Call Worksheet, where the information may be accessed. Once the information has been accessed, it may be deleted from the worker alert list.