Table of Contents
Field staff may determine that emergency response is not necessary in certain circumstances on reports initially screened as an emergency by CANHU. If additional information is available to staff that clearly indicates the alleged victim(s) is/are immediately safe, the county may change (override) the response priority level of the report. However, this determination may only be made after all safety factors have been considered and supervisory approval has been granted.
The decision to change the response priority level must be made within the timeframe of the initial response priority level established by CANHU.
Staff must document reasoning for changing the response priority level in the narrative, including the date and time of the consultation with the supervisor and specific details pertaining to the determination.
After supervisory consultation and approval of the decision to override the original response priority level as established by CANHU, information about the report assignment is to be entered on the Response Priority/Track Assignment Override screen of the Investigation and Assessment Function in FACES. Only Children’s Service Worker IV’s, Supervisors, or above level administrators, may update the Response Priority/Track Assignment Override screen.