Memorandums and Practice Points

Food Stamp Memos

IM-97 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE REMOVING LINKS TO OBSOLETE FAMIS USER GUIDES

FROM: KIM EVANS, DIRECTOR SUBJECT: SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) MANUAL UPDATE REMOVING LINKS TO OBSOLETE FAMIS USER GUIDES MANUAL REVISION # 1102.000.00 1102.005.02 1102.015.55 1115.015.00 1115.035.30  1135.010.10   DISCUSSION: The SNAP manual is updated to remove links to obsolete charts and guides. Access FAMIS Resources for information previously found in the obsolete charts and […]

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IM-96 REPORTING CHANGES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) PARTICIPANTS FLYER UPDATED

FROM: KIM EVANS, DIRECTOR SUBJECT: REPORTING CHANGES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) PARTICIPANTS FLYER UPDATED FORM REVISION # IM-4Reporting Changes for SNAP IM-4Reporting Changes for SNAP – Spanish   DISCUSSION: The English and Spanish versions of the Reporting Changes for SNAP Participants Flyer have been updated in the internal and public forms manuals. The […]

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IM-94 UPDATED ONLINE CHANGE REPORT FOR FAMILY SUPPORT DIVISION (FSD) PROGRAMS

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED ONLINE CHANGE REPORT FOR FAMILY SUPPORT DIVISION (FSD) PROGRAMS   DISCUSSION: The online change report was updated to make the form easily accessible to participants and to capture information allowing FSD to complete many changes without requesting more information from participants. Participants can access the change report online at […]

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IM-93 CLARIFICATION FOR WHEN TO ACT ON UNCLEAR INFORMATION

FROM: KIM EVANS, DIRECTOR SUBJECT: CLARIFICATION FOR WHEN TO ACT ON UNCLEAR INFORMATION MANUAL REVISION # 1141.005.00   DISCUSSION: Due to feedback received from the Food and Nutrition Service (FNS), section 1141.005.00 When to Act on Unclear Information of the Supplemental Nutrition Assistance Program (SNAP) policy manual was updated to remove all references to the […]

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IM-92 INTRODUCING NEW FLYER FOR FSD UPLOAD PORTAL

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING NEW FLYER FOR FSD UPLOAD PORTAL FORM REVISION # IM-4 UPLOAD IM-4 UPLOAD (SPANISH)   DISCUSSION: The FSD Document Upload Portal (IM-4 Upload) flyer is now available for Family Support Division (FSD) staff to provide to participants. This flyer has step-by-step instructions to explain to participants how they can […]

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IM-91 PROTECTING YOUR BENEFITS WEBPAGE UPDATE FOR ELECTRONIC BENEFIT TRANSFER (EBT) CARDHOLDERS

FROM: KIM EVANS, DIRECTOR SUBJECT: PROTECTING YOUR BENEFITS WEBPAGE UPDATE FOR ELECTRONIC BENEFIT TRANSFER (EBT) CARDHOLDERS   DISCUSSION: Updates have been made to the My SNAP Benefit and My Temporary Assistance Benefit pages to provide additional information on Protecting Your Benefits. This webpage provides guidance on common types of fraud, utilizing ebtEdge (the EBT vendor’s […]

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IM-89 OCTOBER 2023 – QUARTERLY FORMS UPDATE

FROM: KIM EVANS, DIRECTOR SUBJECT: OCTOBER 2023 – QUARTERLY FORMS UPDATE   DISCUSSION: Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested. All new and revised IM forms show a revision date of 10/2023, unless otherwise stated. Revised IM forms with […]

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IM-88 UPDATES TO IIVE STORAGE AND USE

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO IIVE STORAGE AND USE MANUAL REVISION # 0110.025.10 1141.010.10 1805.020.05.05 1805.030.20.10   DISCUSSION: Policy is updated to match current processes and clarify that copies of IIVEs cannot be stored in the case record. Policy manual updates are summarized below: 0110.025.10 Unearned Income in the General Information manual: Review […]

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IM-87 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB)

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB) MANUAL REVISION # 0150.010.00 1150.000.00 1150.005.00 1150.010.00   DISCUSSION: The SNAP manual has been updated to expand the policy on replacement benefits due to household misfortune. This gives […]

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IM-86 EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS

FROM: KIM EVANS, DIRECTOR SUBJECT: EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS   DISCUSSION: Effective 10/15/2023, participants must enter the head of household’s social security number associated with their EBT card when calling the EBT Vendor’s Interactive Voice Response (IVR) system at 800-997-7777 for balance inquiries. If […]

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