Memorandums and Practice Points

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED ONLINE CHANGE REPORT FOR FAMILY SUPPORT DIVISION (FSD) PROGRAMS   DISCUSSION: The online change report was updated to make the form easily accessible to participants and to capture information allowing FSD to complete many changes without requesting more information from participants. Participants can access the change report online at […]

FROM: KIM EVANS, DIRECTOR SUBJECT: INTRODUCING NEW FLYER FOR FSD UPLOAD PORTAL FORM REVISION # IM-4 UPLOAD IM-4 UPLOAD (SPANISH)   DISCUSSION: The FSD Document Upload Portal (IM-4 Upload) flyer is now available for Family Support Division (FSD) staff to provide to participants. This flyer has step-by-step instructions to explain to participants how they can […]

FROM: KIM EVANS, DIRECTOR SUBJECT: OCTOBER 2023 – QUARTERLY FORMS UPDATE   DISCUSSION: Income Maintenance forms and documents are reviewed and revised quarterly and as necessary. New forms and documents are created as required or requested. All new and revised IM forms show a revision date of 10/2023, unless otherwise stated. Revised IM forms with […]

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATES TO IIVE STORAGE AND USE MANUAL REVISION # 0110.025.10 1141.010.10 1805.020.05.05 1805.030.20.10   DISCUSSION: Policy is updated to match current processes and clarify that copies of IIVEs cannot be stored in the case record. Policy manual updates are summarized below: 0110.025.10 Unearned Income in the General Information manual: Review […]

FROM: KIM EVANS, DIRECTOR SUBJECT: EBT CARD BALANCE INQUIRIES FOR SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) & TEMPORARY ASSISTANCE (TA) BENEFITS   DISCUSSION: Effective 10/15/2023, participants must enter the head of household’s social security number associated with their EBT card when calling the EBT Vendor’s Interactive Voice Response (IVR) system at 800-997-7777 for balance inquiries. If […]

FROM: KIM EVANS, DIRECTOR SUBJECT: REVISED INFORMATIONAL DOCUMENTS FOR DEPARTMENT OF SOCIAL SERVICES (DSS) PROGRAMS   DISCUSSION: DSS has revised flyers and brochures for numerous programs that are administered by the Family Support Division (FSD) or may be beneficial for FSD participants. Revised flyers and brochures now utilize the new DSS logo and show a […]

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATING INCIDENT RESPONSE FOR UNAUTHORIZED IRS DISCLOSURES IN THE GENERAL INFORMATION MANUAL MANUAL REVISION # 0165.000.05   DISCUSSION: Effective August 21, 2023, federal, state, and local agency partners will report improper inspection or disclosure of federal tax information (FTI) including data breaches, data incidents, and information spillage to the Internal […]

FROM: KIM EVANS, DIRECTOR SUBJECT: DETERMINING CORRECT APPLICATION DATES FOR ALL PROGRAMS   DISCUSSION: In a recent Program Access Review (PAR), the Food and Nutrition Service (FNS) found Supplemental Nutrition Assistance Program (SNAP) applications registered with incorrect application dates. This memo provides clarification in determining correct application dates for all programs. Incorrect application dates can […]

FROM: KIM EVANS, DIRECTOR SUBJECT: FSD.DOCUMENTS UPCOMING EMAIL ADDRESS DEACTIVATION   DISCUSSION: As of October 1, 2023, FSD.Documents@dss.mo.gov will be deactivated and the sender will receive a bounce back response. Currently, an automatic response informs the sender beginning October 1st, 2023 documents will no longer be accepted through FSD.Documents@dss.mo.gov and provides additional resources to the […]

FROM: KIM EVANS, DIRECTOR SUBJECT: UPDATED PROTECTED CASELOAD PROCESS   DISCUSSION: Protected Caseloads are established in the Family Assistance Management Information System (FAMIS) and Missouri Eligibility Determination and Enrollment System (MEDES) to protect Family Support Division (FSD) employees from inadvertently accessing or taking action on protected cases. Protected loads serve participants who meet any of […]