Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: MANUAL UPDATE AND IIVE CLARIFICATION FOR ALL INCOME MAINTENANCE (IM) PROGRAMS
MANUAL REVISION #
The purpose of this memorandum is to clarify when to utilize IIVE information and to inform staff of an update to the General Information Manual. Section 0110.025.10 Unearned Income provides clarification that IIVE should be viewed and scanned to the Enterprise Content Management (ECM) system for each eligibility unit (EU) member/household member at the time of the interview or at the time the case is worked if no interview is held.
IIVE is a tool that can be used to verify a participant’s Social Security and/or SSI benefits and any changes to these benefits. It is only necessary to view and scan the IIVE to the ECM once during the application, recertification, mid-certification (MCR) or annual review/renewal process.
NOTE: When scanning the IIVE to the ECM, all pages of the IIVE must be included.
When IIVE has been scanned to the ECM during the application process and subsequent views show no changes, record a comment in the eligibility system regarding IIVE.
NOTE: For questions regarding when to view and scan IMES to the ECM, refer to memo IM-67 posted May 26, 2020, Manual Update and IMES Clarification for All Income Maintenance (IM) Programs.
- Review this memorandum with appropriate staff.