IM-87 UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB)

Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri

TO:  ALL FAMILY SUPPORT OFFICES

FROM: KIM EVANS, DIRECTOR

SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB)

MANUAL REVISION #
0150.010.00
1150.000.00
1150.005.00
1150.010.00

 

DISCUSSION:

The SNAP manual has been updated to expand the policy on replacement benefits due to household misfortune. This gives staff more information about what is considered a household misfortune, acceptable verification, and handling questionable information. Additionally, staff will now be allowed to review EBTedge to determine the dollar amount the participant actually lost when processing requests due to multiple misfortunes.

The EBT manual has been updated to include the definitions of cloning, skimming and phishing.
ESB has been added as a reason a participant can request replacement of their SNAP benefits.

 

NECESSARY ACTION:

Review manual sections:

 

 

 

KE/ch