Department of Social Services
Family Support Division
PO Box 2320
Jefferson City, Missouri
TO: ALL FAMILY SUPPORT OFFICES
FROM: KIM EVANS, DIRECTOR
SUBJECT: UPDATES TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND ELECTRONIC BENEFIT TRANSFER (EBT) MANUAL TO INCLUDE POLICY ON ELECTRONICALLY STOLEN BENEFITS (ESB)
The SNAP manual has been updated to expand the policy on replacement benefits due to household misfortune. This gives staff more information about what is considered a household misfortune, acceptable verification, and handling questionable information. Additionally, staff will now be allowed to review EBTedge to determine the dollar amount the participant actually lost when processing requests due to multiple misfortunes.
The EBT manual has been updated to include the definitions of cloning, skimming and phishing.
ESB has been added as a reason a participant can request replacement of their SNAP benefits.
Review manual sections:
- 1150.000.00 Replacement Issuances,
- 1150.005.00 SNAP Benefits Lost From an EBT Account,
- 1150.010.00 Food Purchased With SNAP Benefits Lost in a Household Misfortune,
- and 0150.010.00 Definitions with appropriate staff